Alert Level 2 Information

We are back open and are looking forward to seeing you all again soon!

We will be playing it safe, so please see information below on how we will be ensuring a safe shopping experience for you.


Centre Shopping Hours

To allow our customers plenty of time to visit with us and to limit congestion, North City will reopen with our usual hours listed below.

Individual store hours may vary so if you are coming to visit a particular store then you might want to contact the individual store directly.


Monday 9.00am – 6.00pm
Tuesday 9.00am – 6.00pm
Wednesday 9.00am – 6.00pm
Thursday 9.00am – 9.00pm
Friday 9.00am – 6.00pm
Saturday 9.00am – 6.00pm
Sunday 10.00am – 6.00pm


Your wellbeing

  • At North City, keeping our community safe is our priority.
  • You’ll find some of the things we’re doing to ensure the continued health and wellbeing of all those who visit with us at the Centre here.


Playing it safe

  • While we are operating under Alert Level 2, the number of people in the Centre at any one time will be monitored and limited in accordance with the requirements of the New Zealand Government guidelines for Retail & Hospitality.
  • Our people counting systems will be utilised to monitor numbers, and if the Centre is nearing capacity then entrances may need to be closed and people coming into the Centre limited until numbers reduce (which may include operating a ‘one-in-one-out’ system for a period of time). If this situation occurs, our team members will be deployed to Centre entrances to manage this, and signage will be put in place advising customers of the situation.

Retail stores

    • Must keep groups of customers two metres apart where feasible
    • Are not required to keep records of customers.
    • Must meet all other health, safety and hygiene requirements.

Retail stores must keep groups of customers two metres apart, where feasible, and are not required to keep records of customers.

If a business or service by its nature requires less distancing, then they have to keep contact trace.

How you can help

  • Follow social distancing guidelines when visiting – please keep 2m apart where possible.
  • Washing and drying hands thoroughly.
  • Covering coughs and sneezes.
  • Staying home if you are feeling unwell or have any COVID-19 or flu-like symptoms.


Play areas and seating zones

  • For your safety we have removed or closed our play areas, and you are encouraged to maintain distancing when using Centre seating zones.


Social distancing

  • We’re following the government social distancing guidelines and you’ll see signage throughout the centre to remind everyone to keep 2 metres from other customers.



  • We have facilitated queuing and reduced the amount of seating available in our foodcourt to maintain social distancing measures.
  • Our cleaning team will ensure tables in the foodcourt are sanitised and cleaned between each use.


Customer Service Desk

  • We have installed safety screens on our Customer Service Desks and may need to limit staff numbers to ensure social distancing so please use the queuing system and we appreciate your patience.
  • There will be no equipment hire until further notice.
  • Gift Cards will be available for purchase either at the Customer Service Desk using contactless eftpos systems, or online here.
  • Contact tracing may be required.


  • Stores may need to manage the numbers of customers entering the store to meet their health and safety requirements.
  • If you are required to queue outside a store we ask that you queue parallel to the store front and keep common mall space as clear as possible. Please follow the direction of the store team.