North City has over 1,000 free carparks, 800 of which are undercover.

Undercover parking is available in two levels of the carpark adjacent to the Centre, and also in the basement carpark underneath New World. Uncovered parking is available on the upper level of the shopping centre off Titahi Bay Road. Please note that the top New World carpark is not part of North City’s customer parking areas.

Our free parking is available for up to 4 hours daily, however if you are planning an extended stay, no worries simply pop to our Customer Service to let them know.

Up to 4 hour parking is available in the main carpark on Titahi Bay Road, and 4 hour parking is available in the carpark under New World off Lyttelton Ave or Hartham place.

Parking Enforcement Services will monitor the carparks and enforce the time limits above.  If you need more time to shop, no worries, just pop to the Customer Service Desk to extend your parking time limit while you shop.


Free Extended Parking

We like to look after our customers so we have free customer car parking for 3 or 4 hours in our Centre car parking. Look out for the signs to make sure you park in the right zone. If you think you will be shopping for more than the time limit, then please visit our Customer Services Desk on the ground level near Centre Stage to extend your parking for free.

Our Carparks are for the use of North City customers only while at the Centre, so please don’t be offended if you are asked to verify that you have been shopping at the Centre.


Parking Infringement Notice

If the parking time limit in the designated parking zone is exceeded, an infringement notice may be issued by Parking Enforcement Services with a $65 fee. Please see the notice for details. If you would like to appeal, contact Parking Enforcement Services, PO Box 8290 Symonds Street Auckland, and let them know why you are appealing. They can be contacted on 0800 727 536 or by visiting their website. All contact details are listed on the infringement notice.

Services & Amenities

Services & Amenities

We’re here to help

Our friendly Customer Service Desk is located near Centrecourt on the lower level and are available to help you during your visit.

Our team can provide you with a wide range of helpful information, including free loan of wheelchairs and Gift Card sales. Gift Cards can also be purchased online.

Phone enquiries are welcome on +64 4 237 5569 (2) or email the team at [email protected]


Complimentary services and amenities

  • Prams & Wheelchairs (first come first served basis)
  • Centre Directories
  • Highchairs in our Foodcourt
  • First Aid & Defibrillator
  • Lost & Found
  • North City Gift Cards


We’re breastfeeding friendly!

Please feel free to breastfeed your baby anywhere in the Centre, or if you’d like somewhere more private, we welcome you to use our parents’ rooms.


Parents’ rooms

Our parents’ rooms are child friendly spaces designed for your convenience. They are equipped with microwaves, bottle warmers, toddler toilets, change tables and private seated areas for your feeding privacy.

Parents’ rooms are located:

  • Upper level, near the top of the travelator next to The Body Shop
  • Lower level, next to Merchant



Our facilities including mobility toilets are located:

  • Upper level, near the top of the travelator next to The Body Shop
  • Lower level, next to Merchant
Free Wifi

Free Wifi

Connect to our free WiFi every time you visit. Follow the instructions below to get connected now!

  1.  Enable WiFi on your device (go to settings on your device).
  2. Select the network ‘NorthCityFreeWiFi’ on your device.
  3. A logon page will appear, enter your details and click connect.

By selecting connect, you are agreeing to the WiFi terms of use.


Shopping with Kids

Shopping with Kids

When visiting with your little ones we have a few ways we can help.  Parents parking spaces are available close to our entry’s, and a lift and rampways are located nearby for pram access.

Parents rooms are located on both levels near the main toilet facilities. These amenities have private feeding spaces, bottle warmer and microwave, change tables, and smaller toilets for little ones.

You can also visit our Customer Service team on the lower level for free push chair loan (ID is required to loan equipment).