North City at Red Level

SHOPPING AT NORTH CITY UNDER THE COVID-19 PROTECTION FRAMEWORK 

In line with the New Zealand Government’s requirements, North City Shopping Centre will operate under Red from Monday, 24 January 2022. 

Information updated: 24, January 2022 and is subject to change alongside government guidelines revisions. Please make your own enquires for the most up to date and accurate Covid-19 framework guidelines and restrictions https://covid19.govt.nz/.

 

In line with the New Zealand Government’s requirements, North City Shopping Centre will operate under Red from Monday, 24 January 2022. 

VISITING US  

CENTRE SHOPPING HOURS 

Normal Centre shopping hours will continue: 

  • Monday – Wednesday: 9:00 am – 6:00 pm 
  • Thursday: 9:00 am – 9:00 pm 
  • Friday – Saturday: 9:00 am – 6:00 pm 
  • Sunday: 10:00 am – 6:00 pm 

 

If you prefer to shop at times that are usually less busy, we recommend visiting at the beginning or end of the day. 

 

Please note that some of our major retailers open different hours, check in with them directly for full hours. 

 

VACCINE PASSPORTS 

My Vaccine Pass is the official record of a person’s COVID-19 vaccination status for use in New Zealand. 

In line with Government guidelines, a Vaccine Pass is not required for you to access essential services such as pharmacies or health care. As these services may be located within our centre, entry to the centre is not currently restricted based on customers’ vaccination status. Please note this approach may be revised in the future, based on government guidance or requirements. 

However, individual businesses that are required to, or opt to, will require the use of vaccine passes.  

 

WE ARE OPEN! 

Under the Covid-19 Protection Framework, we expect general retail, cafes, cinemas and close proximity business to be operating at North City. 

The way that each store will operate will depend on what kind of business they are, and if you are unsure we recommend calling individual stores ahead of your visit. 

 

GENERAL RETAIL 

Retail is not required to use My Vaccine Passes, but if a business at North City opts to require these, then they will sight and/or verify customers’ using the My Vaccine Passes. 

 

CAFÉS 

In the Orange setting, hospitality venues have no limits on the number of people who can be at the venue as long as Vaccine Passes are used, 

In the Red setting, restaurants and cafes can have up to 100 customers with 1-metre physical distancing as long as Vaccine Passes are used. 

If Vaccine Passes are not used in either Red or Orange then they can offer contactless pickup or delivery only. 

 

FOODCOURT 

In the Orange and Red setting foodcourt retailers will be operating.  

In red foodcourt seating will be provided within the food court area, although it may be limited (in line with guidelines). Cleaning staff will not clear a table until the table has been vacated. 

Due to government regulations, you must have a valid Vaccine Pass to eat in this area. 

Please show your Vaccine Pass to the food retailer when ordering. 

Following government guidelines, our team will be undertaking spot checks for vaccine passes 

Each foodcourt retailer will display their businesses’ NZ COVID Tracer QR code and you are encouraged to scan. 

 

CLOSE PROXIMITY BUSINESSES 

Close proximity businesses include but are not limited to: barbers, hairdressers, beauty salons, massage therapists, beauticians, and nail salons. 

In the Orange setting, there is no limit to how many people can be present at a close proximity business as long as Vaccine Passes are used and public health requirements are in place. 

In the Red setting, close proximity businesses can open as long as Vaccine Passes are used and public health requirements are in place. Capacity limits are in place based on 1metre distancing per defined space. 

If Vaccine Passes are not used under the Orange or Red setting then the business will not able to operate. 

 

PLAYGROUND AND SEATING AREAS 

Our playground and seating is open and customers are asked to maintain 1-metre physical distancing. 

 

FACE COVERINGS & QR CODES: 

The centre has an NZ COVID Tracer QR Code at all entrances as well as at centre bathrooms and amenities. When entering the centre and specific stores, please ensure you are using the QR code and are wearing a face covering. 

Manual sign in is available at the Customer Service Desk. 

*Please be mindful that some people cannot wear a face covering. For example, some people who have a disability or health condition may not be able to wear a face covering safely or comfortably. Also excluded are children under 12 yrs. Click here for more info about mask wearing at covid19.govt.nz. 

 

MANAGEMENT OF CUSTOMER NUMBERS: 

Under the Red setting, the number of people in the Centre at any one time will be monitored and limited in accordance with the requirements of the New Zealand Government. 

For your safety, if the Centre is nearing capacity then entrances may need to be closed and limited people will be able to enter the Centre until numbers reduce. 

 

CUSTOMER WELLBEING: 

At North City, keeping our shoppers, community and staff safe is our priority. 

  • If you are feeling unwell or have any COVID-19 or flu-like symptoms we ask you to please stay home. 
  • We will continue to follow Ministry of Health guidelines and we encourage workers and shoppers at North City to contact the Ministry of Health’s Healthline 0800 358 5453 for COVID-19 advice and information. 

 

CLEANING: 

Cleaners will be on-site at the Centre for cleaning of all common areas and will be undertaking a rigorous hospital-grade cleaning, hygiene and sanitisation regime, with a particular focus on high-touchpoint surfaces such as bathrooms. 

 

QUEUING: 

Our stores will need to manage the number of customers within their premises in order to operate under the red setting. Our retailers have created a plan for marking and managing any queues and we will be working alongside them to ensure your safety. 

 

SOCIAL DISTANCING: 

Signage will be located throughout the Centre reminding you to keep a safe distance from others. 

 

CUSTOMER SERVICE DESK: 

Safety precautions will be in place at our customer service desk and staff numbers may be limited to help maintain social distancing. 

Wheelchairs are available for hire and will be wiped down between uses. However, prams will not be available for hire. 

Gift cards will be available for purchase online or at the customer service desk using contactless eftpos systems.