Customer Service Representative | North City Shopping Centre

Job Description

North City Shopping Centre offers relaxed community shopping and entertainment in Porirua. With over 85 stores, North City is a one-stop shopping and entertainment experience.

We are looking for a positive team member to deliver an exceptional customer experience to our guests.

This is a part-time role offering 22 – 29 hours per week, shifts as below:

Monday: 1.00pm – 6.15pm (5.25hrs)
Tuesday: 8.45am – 1.15pm  (4.5hrs)
Friday: 1.00pm – 6.15pm (5.25hrs)
Saturday: 11.00am – 6.15pm (7.25hrs) *alternating Saturdays
Sunday: 11.00am – 6.15pm (7.25hrs)

  • Provide excellent customer service to both customers and retailers
  • Process sale of gift cards and rental equipment
  • Ensure customer requests are dealt with efficiently and promptly
  • Assist the Marketing and Customer Service teams with support tasks
  • Establish and maintain strong relationships with customers and retailers
  • Drive the membership of the Kids Club and VIP database


  • Passionate about providing a customer-friendly environment
  • Previous experience in a similar role
  • Cash handling skills
  • Basic Excel skills would be an advantage

Your Strengths

  • Organiser and planner
  • Time optimiser
  • Detail orientated
  • Strong written and verbal communication skills
  • Strong service focus
  • Relationship and rapport builder
  • Proactive team player

What we offer

  • Wellbeing benefits and initiatives
  • Parental benefits
  • An inclusive and social culture with regular team events

Additional Information

If you’re interested in being part of an enterprising culture that empowers you to do your best work, we look forward to receiving your application.

Click here to apply!